Please feel free to contact us if you have any questions
For a custom tune music box, demo process takes 3-5 days, manufacturing process takes 4-9 days, and the delivery time is depended on destination country. You can check here
No, you need to place the order first then our musician can start making the demo.
No, this is the longest time the 18-notes music box can play per a loop.
A music box plays continuously until it runs out of wind-up energy. Each winding can play for approximately 2-3 minutes or 7-8 loops.
You can let us revise the demo until you are satisfied. Or you can change the song or the interval of the song (Add $15). Or if you decide to cancel the order, we can give you a partial refund (All of your payment deduct $20)
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. However, it rarely happens. There are very few customers are charged for this cost.
No, the music box run by wind-up energy.
If you would like your music box to be the exact same sound like video we posted on youtube channel, please do like this. Select custom tune option, paste link from our youtube channel, fill out “00:00-00:00” on time interval field, in the note to our musician field, fill out “skip demo process and refund 7 USD”. Then, you will get discount 7 USD after ordering.