Based on 142 reviews
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1-4 of 4 reviews
  1. It’s great! I’m very happy with out the music turned out. The customer service was excellent as well! They were quick to respond with whatever changes I wanted to make to the demos as well as when I wanted to change my engraving last minute. However, I’m disappointed with the engraving on the box; I would’ve rather not gotten an engraving given the result.

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    • We’re so sorry that you were disappointed with the engraving result. The inconsistent mark can occur sometime at the point of thin lines. We normally fix it manually with a marker. For this case, we may not check your box thoroughly. If you see this message and would like to fix the engraving mark please contact us.

  2. Received my customised music box and I have to admit, I was amazed by the detailed engraving. With the music box being Rosewood, I was expecting it to be quite dark, but you can see it clearly. The whole look, feel and craftmanship of the box is brilliant. Now came to test out the chimed melody and I have to admit, I was quite concerned over Suwatchara’s computer demo as it didn’t do the original tune any justice – it sounded like it was done using steel drums. But when I listened to my music box chime, I was gobsmacked and my heart sank, listening to those chimes. Beautiful! Comparing the original tune to the chimed version, it wasn’t quite tuned to the original, but all the elements of the tune were there and the tones in all the right places. My mother will be so pleased with her birthday gift and I cant thank everyone enough for all those involved in the design and creative process. I will certainly purchase this again in the near future. Thank-you!

  3. Overall, the entire process of shopping, ordering, correspondence and shipping went above my expectations. The reproduction of the tune I wanted was perfect.
    The only issue I had was how dark the photo on the outside of the box came out. I suggest if you are going to pay extra to have the engraving, make sure the photo you use is bright.

  4. It was great, except for the fact that I paid extra to upload a picture and then the picture that arrived was the stock photo, not the one I had uploaded.

    • Hi, thank you for your review. I’m glad you like the music box. However, There might be a misunderstanding. I have checked your order. There is no photo uploaded or extra charge $2 for photo service. If you see this message or my email replied to you, could you re-check your Paypal payment? If you have paid for the photo, I will refund it to you.

      Best regards
      Pongkul A